Global Operations Center

Customer Contact
24-Hour Customer Help Desk
Airline Support
U.S.A.: (800) 565-0140
Int’l: +1 (860) 565-0140
help24@pw.utc.com


IAE Customer Portal:
https://fleetcare.pw.utc.com/

The Global Operations Center(GOC) provides customers with critical and time-sensitive support for a variety of technical, maintenance and spare parts related problems.  The GOC is staffed by highly trained individuals who deliver support 24 hours a day, 7 days a week, 365 days a year.  The GOC team supports the entire Pratt & Whitney and IAE fleet of engines and has direct access to all organizations within both companies.  The main objective of the GOC is to provide complete and responsive feedback for all customer inquiries.

IAE Field Office Support

IAE operates a network of more than 130 Field Service Representatives located in over 60 cities worldwide. The Field Service Representatives provide IAE customers with on-site technical support for V2500 engines. They have direct access to IAE’s Technical Services organization to assist in the resolution of customer problems including troubleshooting, diagnostics and maintenance-related questions.  A complete listing of IAE Field Representatives can be found on the IAE Customer Portal.

IAE V2500 Lease Engine Support

IAE maintains and manages a large pool of lease engines to support all models of the V2500 engine.  IAE’s lease engines are located in various strategic locations around the world and are available for short- and long-term leases.  Availability and contact details are available through the IAE Customer Portal.

V2500 Engine Technical Support

The IAE Customer Technical Support team provides customers with engine and systems troubleshooting advise, in addition to handling routine questions and AOG situations.  IAE’s Technical Support team comprises engine component, systems and performance engineers who are highly knowledgeable on the V2500 engine.  The Technical Support team works closely with the Field Service Representatives to address technical questions related to the operation and serviceability of the V2500 engine.

V2500 Engine Training

V2500 engine training is available at customer locations or at an IAE shareholder training facility.  Instructor-led V2500 engine training is available on the topics below.  Additional information and class schedules are available through the IAE Customer Portal.

• General Familiarization
• Engine Troubleshooting
• Borescope Inspection
• Line and Base Maintenance
• V2500 A1/A5 Differences
• V2500 SelectOne Differences